Anonymous
map-marker Arlington, Texas

IMPOSSIBLE to talk with live people and CANNOT get refund

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Avast USED TO BE OK, but now they've turned into a total Scam!! NO support, NO help, NO phone numbers to contact (what They(Avast)) term as "Support".. When I called "Support", all they tried to do was Sell me a "Technical Help package" for another $179.99, for a year's worthless 800 number located in Costa Rica. Avast antivirus took over my email and web search capabilities, so I had to entirely delete the entire program and remove it from my system in order for me to use my computer, normally. DO NOT USE... AVAST anymore; they are CROOKS!!!
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Cons:
  • Business practice
  • Do not respond to refund ticket
  • Billing resolution
Reason of review:
Poor customer service
Anonymous
map-marker Panama City, Florida

Can't cancel my automatic withdrawal

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When I got my renewal, I tried to cancel it because I'm no longer using that computer. The renew notice gave me a renewal notice number but left the password line blank. (very convenient if they don't want you to cancel your renewal ) Avast doesn't make it easy to stop the automatic withdrawal. If it was this difficult to purchase their product as it was to stop it, this company would go broke. I'm pretty sure I will never get involved with this company again, if I can ever stop the withdrawals from my checking account. I would hate to have to go in and close my account and open a new one, but it might be my only recourse. THIS SUCKS !!!!!
View full review
Loss:
$35
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Acey Bjt

No need to buy anti virus software as many companies, including Avast offer a free version, eg., AVG. Now you know why agreeing to auto renewal or auto payment of bills is a very big mistake.

Contact your bank and tell them you want to stop this from Avast.

Good luck on that. This is how we learn.

Anonymous
map-marker Eureka, California

AVAST Antivirus - Cancellation and request refund

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AVAST is blocking web sites for weather & news I use daily that came with a. 30 day back money guarantee if not satisfied. I’m getting popups blocking claiming certificate is invalid that I’ve been using for years. I've tried canceling via 866-951-**** on 04/01 and 04/07 with no luck. The 04/01 conversation I was told I would get a call back to help with a refund in 3 days, no call backs yet as of 04/08. Customer support sucks unable to help me resolve my issues plus having to have him repeat several times what he was telling me because of poor English. On the 04/07 technical support call the man said it would not work on my computer because I’m using Windows XP but he could fix it for $179.00, I hung up after that. Now who can I turn to? The 866 number goes to Costa Rica if that mattes?
View full review
Loss:
$40
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker New Albany, Ohio

Avast Software Internet Security Antivirus Review

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I ask for refund after first week of using their Internet Security and never had it. They kept telling me they are working on it. Don't waste your money. It never solved my problem
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Reason of review:
Problems with payment
Anonymous
map-marker Crescent City, California

Avast Antivirus scam

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I purchased an Avast Antivirus program online for my office computer in 2013. When I retired my work computer, I assumed that when the year subscription ended and I did not renew that all was fine. Avast continued to bill my credit card for "automatic renewals" that I did not approve, ask for or need. They also billed me twice(two different companies handing Avast) for the same product. I failed to notice the yearly charges until 2 years later and had to call both companies to cancel. Be aware that in small print they add the "automatic renewal" clause and will continue to bill you even if you no longer want or use their product.
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Cons:
  • Not authorized
Reason of review:
Fraud

Preferred solution: Full refund

Anonymous
map-marker Houston, Texas

#840156

I listed a complaint regarding Digital Rivers ( AVAST). I wish to inform readers that Today, May 7, 2016 I received a notification that I am receiving full credit for the fee of the product Avast Grime Fighter which was automatically renewed (several days early). I had cancelled the auto renew many months ago. They have taken the necessary steps to rectify the errors. This was even faster than I had expected. Thank you Digital River for correcting the error. Thank you Thank you Thank you thank you thank you thank you thank you thank you is repeated to get to at least 100 words as required.
View full review
Pros:
  • How i was finally treated and assisted
Cons:
  • Attitude of person i spoke with
  • How hard it was to reach alive person
  • Difficult to understand due to their accent
Reason of review:
someone finally got me to the place I needed to be and a refund is being issued . THANK YOU !
Anonymous
map-marker Jackson St Forest, California

Order #163********

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I am requesting a refund for a charge that appeared on my credit card on 3/13/16 in the amount of $29.99 regarding the above order #163********. When I purchased the cleanup in 2015, I was not made aware that there would be a recurring charge. I phoned the number listed on my credit card and the recurring charge has been cancelled and I was directed to this site to request a refund. Please contact me at the email address below with your determination of this issue. I have been happy using Avast as my anti spy ware for the past few years, but not happy with this recent charge. Thank you, Victoria Warhol email address: vwarhol@***.com
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Reason of review:
Problems with payment
Anonymous
map-marker Memphis, Tennessee

REFUND PLEASE

I would like a refund on the service that you all provided me that I did not authorize.Marc17,20016,you charged my account for the amount of43.69 and I want a refund.Ihave a different provider for internet security..........Thank You ,sincerly,Deborah Fuller....Order Number;170********.......my email address deborahfuller26@***.com.I haven't used your sevice in two years and you all just took it upon yourself and add your software.i wasn't never been on automatic renewal when I was using your service.I spoke to a repesenative today who gave me information on how to get a refund.
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Loss:
$4369
Cons:
  • Dishonest practices
  • No phone number for refunds
Reason of review:
I didnt authorize anyone to charge my account.

Preferred solution: Full refund

Giovannie Rzk
map-marker Phoenix, Arizona

Refund

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Avast has charged my credit card for anti virus without my ordering it . I requested for a refund and they are not giving it  Whome do I contact for the refund and the phone no for sameI have made four attempts to get the refund and they keep on telling me to go to another site.It is also difficult to understand what they are speaking as it has been out soursed.This is a very sad state of affairs.To make this complaint they want me to type 80 words minimum.
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Loss:
$49
Pros:
  • Free version very good
Cons:
  • Ignore requests for refunds
  • Refund
Reason of review:
Problems with payment

Preferred solution: Full refund

Anonymous
map-marker Reno, Nevada

Subscription Cancellation Review

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Cancled service need my refund. shelleyhallgren@***.com order #947171****06
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Reason of review:
Problems with payment
Fay Mcp
map-marker North Augusta, South Carolina

Refund for unauthorized sale of Avast Software

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I am requesting a refund from your company as soon as possible for a product I did not want or authorize your company to charge me for. I am requesting a phone call from you as soon as possible to discuss your plan of action. An amount of $41.89 was withdrawn from my bank account. This is unacceptable and my account is now overdrawn because of your actions. I can see from this web site I am not the only unhappy person. I will be expecting a call from you shortly. I talked to your agent and was given a ref #162******** Renee C Blanchette 803-270-**** rblanchette4@***.com
View full review
Loss:
$42
Cons:
  • Unauthorized withdrawal of funds
Reason of review:
unauthorized withdrawal of funds

Preferred solution: Full refund

4 comments
Guest

i was charged for advast which i did not order was taken out of my bank account making me an overdraft i have a number give to me as refrenece 163******** would like a refund have called and cancelled it email is karen.fortney@***.com money was taken out the 9th of march pls make it rite karenfortney my e mail is fortney.karen@***.com my phone number is 330-942-****

Guest

I gave them my debit card number and somehow they got into my new number, which is fraud and illegal, the attendant stated that I did a consistent request that they take it out of my account, after it expires, that is a lie, I never do that, I always do my payments individually and not a consistent service.

Thanks for the information though you are helpful

Roger Williams

Guest

I see that you are not the only that has had you account invaded by avast antivirus. They intruded upon my bank account by taking out $29.99, from a card that definitely was not authorized.

Yes, they actually aggressed my account by using a new debit card I have, not the former one that I actually used for a subscription. Last year I did a $19.99 annual subscription with avast, in which I didn't receive the full annual service.

Therefore they not only failed to give me the total year service they tapped, my new debit card and stole 29.99 from my bank account which caused a disruption in my finances/bank account.

Roger William

314-261-****

Machele Imf

You must have given Avast your bank account info in order for them to withdraw funds. You are rather unclear as to how this happened, eg., did you sign up for their regular anti virus software at some point?

Was this a part of their auto renewal program? In any event, Avast offers a free version which works well. No reason whatsoever to pay for antivirus programs anymore.

AVG, AVAST and others offer them for free. Even Microsoft Defender is free.

View more comments (3)
Anonymous
map-marker Kansas City, Missouri

I need my refund now!

Please cancel my auto renewal for the anti virus system. I purchased it last year without knowing you would take it out from my account without my consent first. I called costumer service and they referred me to the online support system which sucks! I no longer need the anti virus i do not even have the original laptop i purchased it on. I need my refund for 43.29 put back in to my account. I submitted a review this morning and i have not heard back from anyone at all! My order number is 166******** and my email is lop.lauren361@***.com. I need this issue resolved now! Do not purchase anything from this company if you do not want them charging you yearly with no warning.
View full review
Loss:
$43
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Guest

I'm so frustrated. This company took money from my account without me authorizing it and I can't talk to anybody.

If I don't hear from someone within a couple of days, I will spread it all over facebook and report to better business bureau. Apparently, this is happening to Many, Many people.

Anonymous

Did Not Order Clean-Up

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I was charged for and did not order nor do I not want the Clean-Up Software. I want the Security Software, ONLY. Please credit my account.. 3/18/2016 - I hate it when I get charged for something I did not order or do not want. All I am electronically signed up for is the security software. Do Not pull this "take it upon yourself" attitude. I will find another company to do business with. I have been satisfied with Avast until now. Why do I have to check on your Company to see if I have been charged for something I did not order? Cancel it!.
View full review
Loss:
$35
Pros:
  • Security software
Cons:
  • Clean-up added to account
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker Newark, New Jersey

Avast return order # 928723****

I accidentally made a double purchase for internet security with in the past 30 days . Already downloaded one Avast internet security and have had no problems so far. I would like a full refund for the order #928723**** . I already called customer service and they directed this web site. Are you serious with this web site that I have to write at least 100 words !!!!!! I AM ALREADY a customer !!!!! This is truly absolutely Crazy !! Seriously I am a pissed off customer now ! This is how you treat your customers. SMH I was using this web site for the first time but I now I will not being be renewing with my subscription with you . Have a blessed day and remember karma is a ***! 115 words
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Reason of review:
Made double purchase
1 comment
Guest

cancel 45.36 from my account

Anonymous
map-marker Aurora, Indiana

Asking for a refund of $34.99.

cancel contract 306******** I thought I had canceled this sometime ago and had not noticed it on my statement until this month, sorry for the inconvenience it may have caused. I have not used my computer in the last 6 months very much. I have contacted my Visa card before I called you, so just tell them I made arrangements to have this canceled, or you can let them do a inquire, which ever is the easiest for you. I am not in the habit of causing a problem with any company and I pay my accounts on time and pay in full each month. I had a charge on my Visa and had to get another card which was very up setting for me. Thank you for your help in solving this for me. Sharon J. Stacy
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Reason of review:
Order processing issue
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