Glen Allen, Virginia
100% full Not resolved
Customer service
Diversity of Products or Services
Price Affordability
Privacy and Data Security
Product or Service Quality
Style and Design

Avast's free trial is a scam!(It took a lot of my time to figure out how this scam works).

To avoid getting sued by Avast, I stipulate that I am describing "my experience." There are horrible reviews of Avast all over the internet so the company doesn't seem to care about suing anyone). You have to provide your credit card info to activate the "free" trial. Their site boasts you "will not be charged" until the end of the trial period and Avast will also "send you an e-mail warning you that the trial period is going to expire soon." That sounds good. My experience was, after giving them my credit card info to activate a "60-day free trial," a $49.99 fee appeared on my credit card immediately.

I didn't worry about that because I THOUGHT Avast would refund my money if I cancelled before the 60-day trial ended. 50 days later, when I canceled the trial and tried to get the charge removed, Avast's reps told me two excuses why they could not refund my money. The first one was you missed the deadline to cancel. "You didn't sign up for a 60-day free trial you signed up for a 30-day trial.

Avast ONLY offers 30-day free trials." (Internet sources for getting Avast's free trials reveal 60 and 90 day free trials are out there). Here's the bottom line on how their free trial scam works. The fine print on the contract states you are also agreeing to "auto-renewal" of the anti-virus protection at the end of a year. You will assume that means,,,,,after a year passes, if you do nothing to stop it, you'll see a fee for renewing Avast's anti-virus software on your credit card.

But you are not worried about that. You just want to try it out and cancel during the "free trial" period if you are not happy. Wrong answer!! The second excuse Avast gave me as to why they could not refund my money signed up for two services.....a year's worth of virus protection AND a trial of the software with automatic renewal.

The company told me...."We have refunded your money for auto-renewal and the free trial. But we ARE charging you for the year of virus protection you put in your shopping cart." Don't try and figure it out. It makes no sense. Why would I sign up for a free trial at the same time I am signing up for a year's worth of virus protection that can't be refunded??

Avoid getting involved with Avast and save yourself a lot of time. Download Microsoft's "Microsoft Security Essentials" if you have a Windows 7 or Vista PC. If you have Windows 8, Windows Defender is installed on your PC. (Make sure it's turned on).

Both of Microsoft's free anti-virus protection services work extremely well.

P.S. I never received any confirmation email about my license key for the service. And I didn't get any “warning that the trial was ending" email.

When I called Avast, they had no record of my interactions in their database.

What does that that tell you?

Reason of review: Avast refused to refund my money when I cancelled their "free" trial..

Monetary Loss: $50.

Preferred solution: Full refund.

I liked: Software works.

I didn't like: Fraudulent practices, Could not get a refund.

Had an Experience with Avast Software?

Write a review


Comment as anonymous or
Terms of Service
Post Comment

same experiences...I can't even find a copy of my Avast email...I've made multiple attempts to cancel, on only the 5th day of my do they get away with this?

Jacksonville, Florida, United States #993862

I use Avast free.I had a bit of a problem a couple months ago when an ''update'' turned out to be an upgrade.

Luckily, I never supplied Avast w/ a credit card no..

All I had to do was uninstall the program (Revo) & re-install, & re-register (email addy).(They never email BTW.)

Stick w/ Avast free & you should be fine.You do get some pop-ups.Avira is also a good free AV.

to Anonymous #1013334

You got to be joking.Stick with avast, they are the biggest crooks on the internet I canceled my account with them a month before it was due they still charged me and won't return my money.CROOKS,CROOKS,THIEVES THIEVES is all I can say. I have talked to different dept and won't give up until I receive a refund.

You May Also Like

Uber - I was charged $253 Uber "...i requested a ride and finally was picked up.I check my bank statement and noticed that over $200 had been charged and it was from Uber..." Read more Ndot Technologies India Ndot Technologies "it looks like they have changed their product name from taximobility to Tagmytaxi is the same scam as they have scammed me out of $6000 and they will do the..." Read more Avast Software - Unable to activate Avast Software "I have been running a free AVAST version on the PC concerned and, thus, forgot to activate my AVAST internet Security version in late 2015. But, nevertheless, the service was..." Read more Highster Mobile - Lies. Highster Mobile "Purchased BECAUSE it was a lifetime access purchase. That was the reason. 8 months later, I'm locked out with no warning, no ability to save my data. The website STILL..." Read more Lowes Roofing Installation Lowes "LOWES ROOFS LEAK!!!. LOWES Guaranteed roof would not leak Contract called for replacement of all bad roof decking, LOWES put shingles over rotten wood with a 3 inch hole in..." Read more I WANT MY MONEY BACK I GOT RIP OFF  BY THE USA NURSERY #00071838 AND I AM REPORTING THEM TO THE The Usa Nursery "MY ORDER #00071838 I PLACE MY ORDER April 25, 2017, FOR 2 Dwarf Apple Trees 1 - Dwarf Peach Trees - total: $38.85 + $10.95 what i got in the..." Read more Jomashop - Damaged watches, poor customer service Jomashop " I want other customers to be clear, JOMA SHOP are heinous and I will never ever purchase with this company again. My fossil watch was delivered to me with..." Read more Burgess Seed And Plant Company - Dead plants Burgess Seed And Plant Company "My plants came dead. I never received the Iris bulbs. The woman on the customer service desk told me without the shipping label there is nothing they can do. She..." Read more