Product: Avast Software Secureline Vpn Service Clear all filters (2 of 2 reviews match)
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Avast Software - "Customer Service" rubbish

2.8
Details
I used the 1 month free VPN SecureLine on my Mac, and was satisfied, so I purchased for a year's subscription. In Avast's website FAQ's it says that up to 5 devices can be used on that same activation. However, my iphone will not recognize the subscription. So I emailed customer service to ask what was up, and the initial immediate response was an automated "we cannot find your subscription". I replied within minutes with the itunes purchase receipt and order number. Their next response was 20 hours later, " the secureline vpn only works on your mac and cannot be used on your phone." I have responded with a the screenshots of their own website description of the product that I have purchased, asking for clarification.
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Review
#1079266 Review #1079266 is a subjective opinion of poster.
Service
Avast Software Secureline Vpn Service
Pros
  • Free avast software
  • Vpn works fine for my needs
Cons
  • Responses are incomplete and incorrect
  • Description on website faqs needs to be updated
  • Customer service is nonexistent
Reason of review
Not as described/ advertised
Loss
$39
Preferred solution
Deliver product or service ordered
I ordered Avast SecureLine. When I received the email with Password, it would not work so I called Technical Support. The man said it would not work on my computer but he could fix it for $179.00. I said I did not have $179.00 so I wanted a refund. I called...
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5 comments
Anonymous
#1359085

Attention avast software my opinion of your company is you are nothing more than, scammers, thieves and crooks. I suggest to all victims of avast software unscrupulous business practices to contact the better business bureau and file a formal complaint concerning their unethical business practice.

and also even file a class action lawsuit.

all

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Review
#824158 Review #824158 is a subjective opinion of poster.
Service
Avast Software Secureline Vpn Service
Cons
  • Scam
  • Would never recommend
Reason of review
Bad quality
Tags
  • Avast Complaint

Contact Avast Software Customer Service

Mailing Address:
AVAST Software a.s.
Pikrtova 1737/1A 110 High Holborn London WC1V 6JS United Kingdom
Prague, Prague 140 00
Czech Republic
Phone:
(877) 877-9362
All Avast Software Contacts

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