Product: Avast Software Technical Support Clear all filters (23 of 23 reviews match)
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1.0
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I had been using Avast Internet Security on my system and though I didn't really check to see how well it was working, I hadn't had any breaches or viruses attack my system so I thought they were a good company. Been using them for past 5 or so years and even...
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Review
#1200608 Review #1200608 is a subjective opinion of poster.
Service
Avast Software Technical Support
Cons
  • Tech support - they charge even when your product is at fault
Reason of review
Poor customer service
Loss
$300
Preferred solution
Full refund
Tags
  • Terrible Customer Relations
2.8
Details

Update by user Nov 03, 2017

Ever since switching to a new AV I've been so much better! I no longer have to do an in-depth search to find these files, now my AV (not Avast of course) is automatically deleting the malicious temp files that have only been detected by a small amount of.... 61...

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2 comments
h.kitchener
#1386396

If you don't like Avast and are not satisfied with them then the solution is simple: stop using it. This is not rocket science.

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Review
#1124131 Review #1124131 is a subjective opinion of poster.
Service
Avast Software Technical Support
Cons
  • Do not listen to consumers
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Security
  • Software
  • Antivirus

Avast Software - Czech Republic

I tried to contact the Avast Support to try to resolve duplicate subscriptions and canceled renewal services. I got a reply from the Czech Republic and I have no idea what to expect now. Avast has no customer services and there is nobody to talk to. I spent days trying to find a phone number or a way to address my needs. I sent emails to several support and "find order"address, only to get a response from a communist country. I can't believe that this company allowed me to be hijacked while on their website and a program that I have operating currently didn't keep me safe. What does this say about the product? I had to call Digital River to cancel my subscription and request a refund. I am done with Avast. It's just been a nightmare.
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Review
#1116244 Review #1116244 is a subjective opinion of poster.
Service
Avast Software Technical Support
Reason of review
Poor customer service

Avast Software - Total scam

My 90 year old father in law received a phone call from Avast just wanting to let him know that there was a free computer update to help his computer run better. I would like to express the term that this was a FREE update. Of course he started working with a very nice man named Edward who accessed his computer and immediately started downloading all kinds of who knows what. After the downloading started, Edward just needed my father in laws bank account number for the "micro soft licensing fee" of $500.00. He was confused and scared and of course gave the ***** Edward the bank account number. 10 days later, he is out $500.00 because it was a Saturday and we could not stop payment in time plus the money spent to clean out his computer. Unfortunately there is still an icon that just popped up with Edward, Avast on his computer so the situation is not over. Edward, whoever you are, I hope you experience {{Redacted}} that you caused a 90 year old widower times 100.
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Review
#1111086 Review #1111086 is a subjective opinion of poster.
Service
Avast Software Technical Support
Cons
  • Fact that they can scam a 90 year old
Reason of review
SCAM
Loss
$500
Preferred solution
Full refund

Avast Software - Another B OGUS omputer service!

I have all avast products. atlast check, more than 14,000 trojans/viruses. no support, just more time spent listening to their ***!! All they do is take up your valuable time and try to sell you more products. I am out and am trying to get some of my money back. If you know how to deal with avast technicians please share on a help site. Hopeffully some one that knows what they are doing will help expose this company. Does any knowledge-able person help expose this scamming company. Every time I contact their technicians it turns into an all day session, with them in control of my computer.
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Review
#1089055 Review #1089055 is a subjective opinion of poster.
Service
Avast Software Technical Support
Reason of review
Poor customer service
Loss
$400
Preferred solution
Full refund

Avast Software - Sucks no customer service. Thinking of changing security service

Can only speak with the Philippines, usually not a problem. They wanted to take over my computer to change my CC number on the account. They were rude, really rude, one man telling me that "Ma'am, you just need to relax and listen very, very carefully to me." Really?? No way to reach a real person in the US and called 3 times to 2 different numbers. Seriously considering changing security service. What is wrong with having customer service in the US? Why do I need to enter at least 100 words. Blah, blah, blah, blah, blah,blah, blah, blah, blah, blah, blah, blah, blah, blah, blah, blah, blah, blah
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Review
#1068394 Review #1068394 is a subjective opinion of poster.
Service
Avast Software Technical Support
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
call from supervisor
3.7
Details

Update by user Apr 11, 2017

Update to previous comment - when I attempted to follow the link provided in the auto-renewal email, of course the password provided by Avast! did not work.

I had to register for an account, use the order number and then request cancellation. Given the other comments...

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1 comment
rollo2016
#1314598

Most companies don't bother with customer service to any extent because there will always be customers "out there" to buy their product. Losing one or two along the line is meaningless to the bottom line.

Avast offers the free edition which is satisfactory for most home users. I doubt any of these companies has adequate customer service.

Review
#1032708 Review #1032708 is a subjective opinion of poster.
Service
Avast Software Technical Support
Cons
  • How hard it was to reach alive person
Reason of review
Poor customer service
Preferred solution
Start a customer service department
Tags
  • Terrible Customer Relations
1.0
Details
Do not buy or download this company's product.They are a ripoff - a bunch of crooks. Somehow, their free software was loaded into my computer in December 2016. I began noticing that it was in my computer back then and it continuously would popup a window asking me to...
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1 comment
h.kitchener
#1278734

You may have installed the Avast free version when updating or installing some other software, like a game, or actually anything else. Many software programs will tell you that when you download their program you will also get a free installation of some other program.

They usually have a check mark with a box identifying the other program that will be installed. Or, if you install something and don't use the "custom install" option so you can actually see and check which portions of the whole you want to install, you get the other junk programs. Bottom line is that you have to carefully read the directions and what you are installing when you install anything nowadays. By the way, if you did uninstall the Avast, make sure you do a "clean Uninstall" of Avast.

When you uninstall a program like Avast, it will still leave bits and pieces of itself all thru your machine which may then conflict with another brand of anti virus, etc. Do a search online for Avast clean uninstall or similar. By the way, Avast free edition is actually good and there is no reason to actually pay for anti virus software.

But, you need to set the Avast up after installing it so those popups, etc. don't appear.

Review
#999995 Review #999995 is a subjective opinion of poster.
Service
Avast Software Technical Support
Cons
  • Total runaround scam
  • Poor service
  • Deceptive billing
Reason of review
Loaded onto computer without authorization - no way to remove without paying excessive fee.
1.0
Details
I got a charge on my card for Avast.I'm not a customer of theirs. I looked up a few phone numbers to contact them as I've never given them my card number or agreed to buy their product. Most numbers direct me to a website I have no access to and just hang up. I found 1...
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1 comment
h.kitchener
#1260898

If you did not authorize the charge, contact your card company and dispute the charge. You might tell them you are the victim of fraud--your card has been compromised and you will need a new card with a new account number.

Forget about having Avast help you with this.

Their customer service is inept. Are you sure you didn't give Avast your card info in the form of a free trial or something like that??

Review
#979860 Review #979860 is a subjective opinion of poster.
Service
Avast Software Technical Support
Cons
  • Charges for services i never wanted or agreed to
  • Get the complete run-around and no final solution
  • Promises broken
Reason of review
Poor customer service
Loss
$73
Preferred solution
STOP CHARGING MY CARD!! GET REAL CUSTOMER SERVICE!!!!
Tags
  • dishonest
  • Lack Of Knowledge
  • Bad Customer Service

Contact Avast Software Customer Service

Mailing Address:
AVAST Software a.s.
Pikrtova 1737/1A 110 High Holborn London WC1V 6JS United Kingdom
Prague, Prague 140 00
Czech Republic
Phone:
(877) 877-9362
All Avast Software Contacts

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Avast Software reviews
1.0
Details
Avast has no technical support, no live persons that will answer your phone, and in the mean time your simply screwed. Do not use Avast and backcharge your credit card which is what I am doing. Any problems call me for a personal response, oh, and I answer my phone unlike Avast. Don't use avast software, don't use avast software...
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1 comment
h.kitchener
#1260580

Avast offers a free edition of it's software which works fine. No reason to pay for anti virus software these days.

You do need to understand that none of this stuff is 100% effective.

That's why you need to supplement things like Avast which runs in the background with stand-alone software that you run when you want to every few days or when you see a potential problem, like Malwarebytes, Superantispyware, Sypwareblaster, etc. Relying on but one program is dangerous, as you found out.

Review
#979497 Review #979497 is a subjective opinion of poster.
Service
Avast Software Technical Support
Reason of review
Bad quality