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Avast Software has double billed my ninety three year old uncle for their internet security-antivirus software twice one month apart. My uncle in good faith paid both invoices in order to retain his internet security antivirus software, but Avast now refuse to refund the amount of ยฃ49.99 for the second invoice saying that it is now beyond the 30 day cooling-off period for internet sales.

This is either rank opportunism or incompetence on their part that they billed him twice.

Shame on you Avast for taking advantage of a ninety three year old man who is not in good health!

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $65.

Preferred solution: Full refund.

Avast Software Pros: Removing it.

Avast Software Cons: Do not listen to consumers, Dishonest practices, False information from customer service, Refusal to give me a refund, Errors when trying to cancel.

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AvastTeam

Hi, Hot-Under-the-Collar: We'd like to look into this further to see what happened and ensure the second subscription gets cancelled (if applicable). Please contact us directly at avast-team@avast.com with his subscribed email address, full name, the amounts that were charged, the charge dates, and for which product and we'll be happy to help! -Avast Team

David S Tcm
reply icon Replying to comment of AvastTeam

I have already contacted your customer care centre by both telephone and e.mail and my complaint has been rejected by e.mail by your colleague Jovanne Cortez. Subsequent e.mails have been ignored. Fw: Avast Customer Care - Request #0970**** [ ref:_00Db0Z3Sf._5000N23Cveg:ref If you reject my complaint because you say we are now beyond the 30 day cooling-off period, perhaps you can explain why my uncle was billed twice?

AvastTeam
reply icon Replying to comment of David S Tcm

@Hot-Under-the-Collar The most likely explanation is that he either inadvertently subscribed twice originally or did not register the new code prior to receiving the second payment request this time. You should be able to see how many subscriptions he has and cancel any duplicate subscriptions (to avoid this issue in the future) by following the instructions listed here: https://support.avast.com/en-us/article/Cancel-Digital-River-auto-renewal In the meantime, we've forwarded the ticket information on to our escalation team for review.

Someone should be reaching out to him and/or you directly with additional details. -Avast Team

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