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Contact Avast Software Customer Service

Avast Software Phone Numbers and Emails

Toll-Free Number:

  • (844) 340-9251
Call customer service
Send Message

Customer Service:

  • (855) 741-4323

Avast Software Emails:

Legal
Data Protection Officer
customerservice@avast.com
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Avast Software Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Avast Software Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    55% phone 45% email
  • The best phone number to call Avast Software is 8443409251. 74% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 35% of customers reported contacting a real person successfully.

  • The average hold time is up to 3 minutes. The longest wait times are on Monday and Wednesday, while the shortest are on Sunday. The average call time is 10 minutes.

  • Be prepared for the call as Avast Software may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›

How to Contact Avast Software?

Most Popular Number:

(844) 340-9251
Total calls: 486 Issues resolved: 7 Last call: Nov 10, 2025

The official Avast Software phone number is (844) 340-9251. Clients can call the customer care team to discuss issues related to program functions and effects. You can use the support number to report problems with antivirus features, protection functions, or paid services. The other telephone number of Avast Software customer service is (855) 741-4323. The line is active during the company's operating hours.

The Avast Software email is customerservice@avast.com. The support team uses this inbox to assist clients with questions and help them with usage. If you are unable to install the program or experience any other technical difficulties, please send your letter to the specified email address. The application collects users' privacy data. The legal department's email address is dpo@avast.com. The company requires extensive personal information from users to create and maintain an account.

The Avast Software address is Pikrtova 1737/1a, Prague,140 00, Czechia. This is the entity's head office, where the core team of IT specialists, developers, and leaders is based. Customers can use the office address to send corporate mail and file reports about technical issues or incorrect search results. You can make an appointment with the support team at the Avast Software headquarters.

The Avast Software website allows users to choose the region where the program will be used and select the language of the interface. You can review general information about the services and new offers for loyal clients. The site provides visitors with one of the Avast Software contact methods, such as online chat. You can launch it by pressing the chat icon on the right side of the main screen.

PissedConsumer Club

Contact Information

Avast Software Website:

Avast Software Help Center:

Corporate Office Address:

Avast Software s.r.o.
Pikrtova 1737/1a
Prague, Prague 140 00
Czechia

Other Info (opening hours):

Locations:

United States

9300 Harris Corners Parkway,

Charlotte,

North Carolina 28269


United Kingdom

110 High Holborn,

London,

England WC1V 6JS

More contact details

Avast Software Customer Service Reviews

1.5 / 5
Poor
Anne F Mli
Unanswered questions
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Very poor I would have expected some reply by today. I have one of their services due for payment today and I bet that goes ahead automatically.What is wrong with them.
They are quick to take your money and endlessly try to sell you further products, even though I am a pensioner and cant afford a lot.
Very seriously thinking of taking my business elsewhere. Perhaps someone could suggest a better company.

Kalila Wky
The helpdesk did not react
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Ik zocht een telfoonnummer van Avast in Nederland. Dacht het gevonden te hebben maar het werkte niet.
Heb geen ervaring met de helpdesk.

Heb het klachten formulier ingevuld.
Code niet ontvangen.. oorspronkelijk Email adres werkt niet meer ..ik heb nu dit Email adres...

@... daarheen moet de code worden opgestuurd
Niets meer gehoord.

Kalila Wky
Helpdesk did not solved the problem.

Ik heb geen ervaring gehad met de helpdesk want het formulier wat ik heb ingezonden met de klacht.
Stuur mij de code naar ...Email adres
Zodat ik het abonnement eindelijk kan gaan gebruiken.
Daar heb ik nooit een antwoord op gehad.

Dewanda Qww
Nonexistent Customer Service

It has been impossible to make contact with the company via their website. Simply a round-robin with an inability to deal with my specific concern. Wake up and smell the coffee!

How Good is Avast Software's Customer Service?

Josefita Ych
Josefita Ych
Feels Disappointed | Aug 15, 2025

I felt like a Schuck being laughed at by batch of MONEY GRABBING SHYSTERS . SO DON'T COMMUNICATE WITH ME AGAIN.

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Timohty Lqi
Timohty Lqi
Feels Neutral | May 13, 2025

It would have been ten but I can't get in touch with anyone

Read full quote
Jeno Xgw
Jeno Xgw
Feels Disappointed | Sep 27, 2024

They make it impossible to get thru to a real person. I want to cancel my account and get a refund.

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Chanah Tuu
Chanah Tuu
Feels Satisfied | Mar 21, 2024

I think that my problem was resolved! I’m waiting for my paiement back

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Richard H Vxd
Richard H Vxd
Feels Neutral | Apr 21, 2023

Finally I was able to reach someone to assist me...BUT it took me several times to wade through the mess to actually talk with a real person....too long!

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Loreli Pgm
Loreli Pgm
Feels Disappointed | Apr 11, 2023

It seems that Avast makes it as difficult as possible for a person to cancel autorenewal. That was my goal and I should have been able to do it online as promised by your website. However, the only cancel subscription that I saw was for exactly that; canceling a subscription. I object to your autorenewal policy and how difficult you make it to avoid.

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Summary of Avast Software Customer Service Calls

853 TOTAL
CALLS
09:15 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Avast Software?

Payments and Charges Question:

  • “Over payments.”
  • “Billing issue”
  • “Billing”

Activation/ Cancellation Question:

  • “Cancel subscription”
  • “Cancel a contract”
  • “I wish to cancel my subscription and request a refund.”

Refund Question:

  • “Need refund during 30 day renewal.”
  • “Refund”
  • “Refund request”

Account Question:

  • “Membership type changed without my knowledge and”
  • “Account enquiry”
  • “Death of account holder”

Request for Information Question:

  • “Request refund”
  • “Checking account and recent payment”
  • “I can't request refund for some reason. I really need to”

Product/ Service Question:

  • “Problem with Avast Secure Brouser and othe Avast apps”
  • “Trouble with vpn”
  • “I do'nt want SecureLine VPN and i want my money back”

Website/ Application Question:

  • “Need to download to a new computer, my advance software”
  • “I am having trouble with it, allowing me onto my Bank of America website to make payments”
  • “Uninstalling Avast”

Staff Question:

  • “Service enquiry”
  • “Poor and confusing service”
  • “Add services”

Shipping and Delivery Question:

  • “I haven't received any activation code yet”
  • “I've purchased avast anti virus but I've not received any confirmation or product id, and mainly I'm unable to turn on my pc”

Cards Question:

  • “Credit card purchase”
  • “You take Monety on m'y crédit card. There is a long Time i don't use avant avant afin. Hier toi cancel ?”
  • “Signed up for a avast on my iPhone with my Visa card shows it went through but when I use my avast app keeps saying I need to upgrade to monthly or yearly I took out the $19.99 yearly”

Return/ Replace Question:

  • “Returningg Alan's ca;ll`”

Other Question:

  • “Canclation i of subsc6”
  • “Klacht”
  • “Don’t use avast”

Compare Avast Software Customer Service To

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