Bochum, North Rhine-Westphalia
Not resolved
1.0
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2 comments

Avast charged my credit card WITHOUT MY PERMISSION!!! After that they said: we will refund and they DIDN'T!!!!!!!

Reason of review: Poor customer service.

Monetary Loss: $106.

Preferred solution: Full refund.

Avast Software Cons: All.

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AvastTeam
#1713865

Hi, FarHaddock567: Thanks for reaching out! Our default option is for automatic renewal of our customers' subscriptions to ensure no lapse in service.

The box to deselect this option would have been in the initial sign-up/upgrade process when you entered your credit card number. We'd like to help get this resolved for you.

Please contact us directly at avast-team@avast.com with your full name, purchase receipt, and contact email address and we'll be happy to assist. -Avast Team

Anonymous
#1713909
@AvastTeam

Thank You for quick answer. I did email You.