Avast Software

I have used Avast Security for years. I routinely activated security features to be sure I was catching any breach that might have occurred.

A few weeks back, I began getting alerts that my system had been breached and a virus was infecting my system. I checked my Avast and was told my system was clean. My husband uses another company and suggested I get a second opinion. He has used this company for years and was comfortable suggesting this.

The company took over my computer to perform a complete review of my system. It took around 1.5 hrs., but they found the problem and cleaned my system out.

I was disappointed that the company I have been paying for all this time didn't catch it and didn't offer the service the other company did. I feel much more confident about my security software now.

After being a customer for many years, Avast recently has noticeably been sending more intrusive sales attempts claiming one thing or another about your computer needing for example, drivers updated. Well, I just lost a laptop on a recent trip and bought a new laptop to replace it with Windows 11 installed.

As I am setting the computer up with all my music, Karaoke software, Avast software, Acronis to back it up, and everything was running great. Up pops this scan from Avast saying 18 drivers needed updating and they were offering a 2 month trial on their software. SO I decide to give it a try. Download, setup and then a 10 hour scan to fix the drivers followed.

After the driver updating software stop running. I tried to play some music. NO Sound! Windows tell me I have no sound devices attached anywhere in my laptop.

After being on the phone for an hour or two with Avast C/S to NO AVAIL, here is the letter I sent to their Remove Me from your Automatic Renewal (cause baby, I'm out of here), Site.

"You people are always trying to sell me this or that. I ordered your Driver updater 2 days ago and upon downloading, installing it and letting it scan my computer for about 10 hours, I went back to my laptop to find the program had disconnected every sound device on my machine. I called your C/S, talk to man in the Philippine Islands, who fumbled around for about an hour, supposedly resetting the drivers your software had displaced, only to find the sound still would not work. Then he had the audacity to tell me that the problem was not in the drivers so I would have to buy a service contract if Avast was going to even attempt to fix the mess your software made on my laptop.

. He assured me someone up the ladder in your support dept. would be in touch with me by EMAIL and gave me a support # 2022****. Needless to say, I've heard nothing and do not expect to hear anything from such a broken system as the C/S you have in place.

SO here's the deal, after many years of using and advising many friends and customers of mine to use Avast, when this years subscription is up, I'll be leaving you to find another antiviral software company. So please remove my automatic renewal from all my subscribed items and I'm on my way!!!"