Avast Software
Avast Software Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Avast Software has 1.9 star rating based on 356 customer reviews. Consumers are mostly dissatisfied.
25% of users would likely recommend Avast Software to a friend or colleague.
- Rating Distribution
Pros: Automatic virus removal, Software works, Free version very good.
Cons: Poor customer service, Fraudulent practices, Customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Avast Software has 1.9 star rating based on 356 customer reviews. Consumers are mostly dissatisfied.
25% of users would likely recommend Avast Software to a friend or colleague.
- Rating Distribution
Pros: Automatic virus removal, Software works, Free version very good.
Cons: Poor customer service, Fraudulent practices, Customer service.Recent recommendations regarding this business are as follows: "Customers should consent to such deductions", "Be careful", "Don’t buy this product, not as advertised", "Buy another antivirus software", "DO NOT BUY ANYTHING FROM AVAST".
Most users ask Avast Software for the refund as a solution to their issues.
Consumers are not pleased with Billing Practices and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFunds refund
- Nil
- Nil
Preferred solution: Full refund
User's recommendation: Customers should consent to such deductions
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Tampa, FloridaRevent events dealing with the company after buying Driver installer
After being a customer for many years, Avast recently has noticeably been sending more intrusive sales attempts claiming one thing or another about your computer needing for example, drivers updated. Well, I just lost a laptop on a recent trip and bought a new laptop to replace it with Windows 11 installed.
As I am setting the computer up with all my music, Karaoke software, Avast software, Acronis to back it up, and everything was running great. Up pops this scan from Avast saying 18 drivers needed updating and they were offering a 2 month trial on their software. SO I decide to give it a try. Download, setup and then a 10 hour scan to fix the drivers followed.
After the driver updating software stop running. I tried to play some music. NO Sound! Windows tell me I have no sound devices attached anywhere in my laptop.
After being on the phone for an hour or two with Avast C/S to NO AVAIL, here is the letter I sent to their Remove Me from your Automatic Renewal (cause baby, I'm out of here), Site.
"You people are always trying to sell me this or that. I ordered your Driver updater 2 days ago and upon downloading, installing it and letting it scan my computer for about 10 hours, I went back to my laptop to find the program had disconnected every sound device on my machine. I called your C/S, talk to man in the Philippine Islands, who fumbled around for about an hour, supposedly resetting the drivers your software had displaced, only to find the sound still would not work. Then he had the audacity to tell me that the problem was not in the drivers so I would have to buy a service contract if Avast was going to even attempt to fix the mess your software made on my laptop.
. He assured me someone up the ladder in your support dept. would be in touch with me by EMAIL and gave me a support # 2022****. Needless to say, I've heard nothing and do not expect to hear anything from such a broken system as the C/S you have in place.
SO here's the deal, after many years of using and advising many friends and customers of mine to use Avast, when this years subscription is up, I'll be leaving you to find another antiviral software company. So please remove my automatic renewal from all my subscribed items and I'm on my way!!!"
User's recommendation: DO NOT BUY ANYTHING FROM AVAST
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Auto renewal fraudulent practice?
Company fixed the issue and I have been provided with apology. Comment on Facebook page (public).
Threatened 'Charge back' from bank. Reported to Trading standards.
- Fraudulent practices
Preferred solution: Full refund
User's recommendation: Go elsewhere for your software.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible Customer Service
- Does not work
Preferred solution: Full refund
User's recommendation: Don’t buy this product, not as advertised
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Tampa, FloridaDriver updating software disconnected sound
User's recommendation: Buy another antivirus software
Too many charges I want to cancel
User's recommendation: Be careful
To verify info I keep receiving on my phone
Preferred solution: The problem tesolved
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Sydney, New South WalesRefund request
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerI want to cancel
- Have not done anything for me
Preferred solution: Full refund
User's recommendation: I would not
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mebane, North CarolinaResolved: For 3 years they have reactivated my account and billed me for their annual service which I never use. The computer that had the Avast protection hasn't been used in oer 3 years.
Company fixed the issue and I have been provided with apology. I contacted them directly and the same scene unfolded just as it has the last three years.
The cust service rep tried to talk me into keeping the software they charged me for without my consent.
Then they start bartering offering the software at a discounted rate. After 1 hour and insisting on a full refund, cancellation of auto pay, and all subscriptions the rep reluctantly did it.
It's a major ordeal and each year I'm assured by Avast it won't happen again. Well, I was just billed again and PayPal denied my claim saying I didn't cancel autopay until after I was billed. I'm so pissed off that I'm considering legal action against Avast. It cannot be within the law to charge people for services they don't use or want and they know this.
As for PayPal they can suck it, too.
Worthless. I cannot be the only person Avast is doing this to.
Any insight or help your can give me is greatly appreciated.
Pissed Consumer,
Shari R.
User's recommendation: Avoid Avast Services-They are scammers
Your request. As I indicated, there was a problem with installation, but the problem was overcome with the help of Total AV, so I requested a refund well within the alloted time, but did not receive
User's recommendation: Seems OK to me; however, proof of purchase should be in your files, as deleted in mine.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAbout transaction
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBilling errors
- Rip off
Preferred solution: Full refund
User's recommendation: Don’t subscribe
Cancel current contract - I have bought another with you!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerI need to get a refund and I was having trouble finding the email to cancel my avast subscription
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLong wait time on phone
User's recommendation: Call priority line in the future
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So, PayPal is telling me I need proof from last year that Avast reimbursed me and the autopay was cancelled, for the second time. Here's the thing, I probably don't have that info but will check my bank.
I did ask them if they thought it strange that Avast says my autopay was set up in November of 22. Yet, they charged me the renewal in October the day after I logged onto the old laptop, cancelled pop-up boxes, closed all their stuff out, then was hit with the renewal fee the next day. Coincidence? I think not.
I also sent an email to Avast customer service yesterday and haven't heard back from them. Shocker.
I finally reached someone at Avast. They once again refunded my money for the erroneous purchase, cancelled the autopay with PayPal, and deactivated my subscription.
I then removed the software from my computer. I still don't think this is going to resolve it but I'll see next year around this time.