Most helpful review

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Verified Reviewer

REFUND

Avast Software - REFUND
I want a complete refund. This is horrid you charge for every little thing instead of one price for the whole protection plan. I want a refund for everything I have purchased

User's recommendation: Buyer BEWARE. Every time I turned around they wanted to add another protection for another charge instead of offering a one year subscription it was always another charge for some other kind of protection and then you notice you’re now paying 200.00 a month and still are not fully covered.

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ID
#4135283 Review #4135283 is a subjective opinion of poster.
Location
Flint, Michigan

Update

I have not heard a word from Avast customer service, will have to terminate and change security carrier.
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ID
#4178045 Review #4178045 is a subjective opinion of poster.
Location
Toronto, Ontario

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Verified Reviewer

Reaplay too anser

I made a payment for avast, and in response I received a password for the Avast account! my question is: was the payment made for the account? Because I thought I was paying for Avast Premium Antivirus!?!?

User's recommendation: No ,I have been waiting for an answer for 2 weeks, for a payment made to Avast and nothing, I received a password for an account! but I already had an account...

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ID
#4160843 Review #4160843 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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Verified Reviewer

Cancel AntiTrack - IMMEDIATE cancellation

With no way to reach Avast that I can determine, I am writing to CANCEL my trial Avast AntiTrack. I tried following instructions given in email from Avast but it was the run around the track and get no where on the Manage Subscriptions button. Really upset with the lack of way to reach Avast. Please confirm immediately that my trial is cancelled and no subscription is started. I do not want this service. Thank you! -- Darcy Reeder

User's recommendation: Find customer service.

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ID
#4158906 Review #4158906 is a subjective opinion of poster.
Pros
  • Seems to do a good job
Cons
  • Reaching any kind of human or getting in touch with avast
Preferred solution
Cancel trial subscription and do not activate subscription to AntiTrack. No charge on credit card.

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Verified Reviewer

Can't get replies to service tickets

I am reaching out in desperation trying to get help with a request I have submitted. My product is HMA - Hide My *** I know this is Avast but I have been unable to get any replies from HMA and I understand that HMA is part of Avast? I have submitted Numerous tickets at the website. I have also reached out via their other medias(Facebook and Twitter)...No replies. The tickets just get closed with no replies. Hoping you can help with this. Thanks Mark

User's recommendation: My issue is with HMA - Hide My *** I was only contacting Avast becuase I understood that HMA is a part of the Avast company and was hoping they could help. However, is appears that neither company is responding to my request. I just have a simple question about HMA and how the product works. Otherwise I am very satisfied with the product but when they can't even reply to a question it doesn't reflect well on the company. Any help that anyone can offer is appreciated.

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ID
#4154351 Review #4154351 is a subjective opinion of poster.
Pros
  • Good vpn
Cons
  • Communications
Preferred solution
I need their affiliate company, HMA, to respond to my tickets submitted.

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Verified Reviewer

Cancellation and refund

I WANT A REFUND NOW!!! This is ridiculous I tried to talk with someone and then after they switched me out they hung up on me without giving me a confirmation number
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ID
#4122718 Review #4122718 is a subjective opinion of poster.
Location
Chicago, Illinois

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Verified Reviewer

No comunication

I wrote already letter to customer service 7 days ago and still haven't got answer. Very bad service !
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ID
#4107567 Review #4107567 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

Refund of £79.99 for authorised software

Avast renewed my computer security software without my permission. I have sent two e mails to get a refund but have not received a reply.
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1 comment
#2278323

I'm having similar problems. I have SEVERAL subscriptions that they foisted on me that I didn't authorize. They will not return my calls or respond.

ID
#4103654 Review #4103654 is a subjective opinion of poster.
Location
Hackney, Hackney
New Reviewer

Overcharged

Took extra money from my account, could not get anyone to speak to, or answer my e mails. Unsubscribed myself, not easy.

User's recommendation: Do not do automatic subscription.

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ID
#4043446 Review #4043446 is a subjective opinion of poster.
Location
Santa Cruz De La Palma, Canary Islands

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Verified Reviewer
New Reviewer

Poor customer service