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1.4
Details
Reached out to try to combine the 3 different subscriptions I've got into one, since I found out there is a multi-device option and I could be paying $89 instead of $160/year. After speaking with the first representative, I decided not to change anything, and that I...
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1 comment
AvastTeam
#1763579

Hi, NullEagle999: Thank you for reaching out! We'd like to help get this resolved for you and ensure you were speaking with genuine Avast support.

Please contact us directly at avast-team@avast.com with the products in question, billing dates/charges, your full name, and your subscribed email address and we'll be happy to assist. -Avast Team

Review
#1682556 Review #1682556 is a subjective opinion of poster.
Pros
  • Fairly easy interface and no glitches
Cons
  • Then turned around and changed their answers
  • In the top 10 of the worst customer service i have ever received
  • No phone number for refunds
Reason of review
Beyond poor customer service and fradulently taking money from me.
Preferred solution
Full refund
1.0
Details
Can you please refund my subscription as I never signed up for an automatic renewal Order ID: 68825103300
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1 comment
AvastTeam
#1773231

Hi, UnfoldedPossum411: We'd be happy to help! The default option when signing up for our upgraded products is to automatically renew to prevent any lapse in protection.

Unchecking that box would allow you to perform this task manually. It's possible our renewal emails got misdirected to your spam folder (we send the initial one out approximately 30 days prior to the end of the subscription period).

Please contact us at avast-team@avast.com with your full name, subscribed email address, purchase price, and which product this is for so we can assist you directly. -Avast Team

Review
#1700569 Review #1700569 is a subjective opinion of poster.
Cons
  • Auto-renewed against wishes - will not process refund
Reason of review
Access/ activation issues
Loss
$80
Preferred solution
Full refund
1.0
Details
Scarynelmes@gmail.com Order #65607112000 and Order #65606313000 were placed on Aug/19/2019. This is via an auto renewal policy and has been charged to my credit card, I have explained that I don't have the laptop anymore the subscriptions have not been downloaded or...
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1 comment
AvastTeam
#1766293

Hi, AdmiredMandrill646: Thanks for reaching out! We'd like to help get this resolved for you and will be forwarding your provided information to our consumer escalations team for review, and would like to help clear up any confusion.

As our customers occasionally have the need to uninstall or reinstall our software on various devices, simply uninstalling will not cancel your subscription. We have done this in an effort to ensure our customers remain protected. Canceling subscriptions needs to be performed separately. We'd be happy to forward the website address along if you would like to do this prior to our team reaching out to you (this site does not permit this action).

Please contact us directly at avast-team@avast.com for more details. -Avast Team

Review
#1687743 Review #1687743 is a subjective opinion of poster.
Product
Avast Software Premier Antivirus
Pros
  • Free version of avast software
Cons
  • Auto renewal cancellation ignored -- billed anyway
Reason of review
Poor customer service
Loss
$116
Preferred solution
Full refund
Tags
  • Terrible Customer Relations
2.3
Details
So, I kept trying to unsubscribe from their extra service all week. I ended up getting repeated errors saying that they were aware of the error and would do something about it soon. Well how was I supposed to unsubscribe? I kept trying. Of course, they went ahead and...
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1 comment
AvastTeam
#1745963

Hi, ExpensiveMorayEel539: We apologize for the inconvenience and would like to help get this resolved for you. Please contact us directly at avast-team@avast.com with your full name, subscribed email address, and the date/amount of the charge and we'll be happy to assist. -Avast Team

Review
#1650207 Review #1650207 is a subjective opinion of poster.
Product
Avast Software Subscription
Pros
  • Free version of avast software
Cons
  • I need a full refund
  • Dishonest practices
  • Errors when trying to cancel
Reason of review
Return, Exchange or Cancellation Policy
Loss
$60
Preferred solution
Full refund
Tags
  • Bogus Credit Card Charges
  • Bad Customer Service

Avast Software - Poor customer service.

1.0
Details
I renewed two of my Avast products using an email offer, under the promise (in writing) that the original expiry date would be honoured. This hasn't happened - after a month of going back and forth, they still haven't done anything about it, and I still have the expiry date of the day I renewed, rather than the original. Meaning I've effective lost 43 days of protection. I'm sick and tired of this, and have given up. Come my renewal date next year I will be cancelling all my Avast products - not doing it now because if it takes them this long to sort something so simple, only God knows how long it will take them to refund any money!
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1 comment
AvastTeam
#1761646

Hi, PissedConsumer1678795: Thanks for reaching out! We'd like to help get this resolved for you.

Please contact us directly at avast-team@avast.com with your purchase receipt, registered email address, full name, and the expiration date being displayed and we'll be happy to help! -Avast Team

Review
#1678795 Review #1678795 is a subjective opinion of poster.
Product
Avast Software Subscription
Cons
  • Poor customer service
Reason of review
Poor customer service

Avast Software - Everything is difficult because it is an overseas site

Hello, I'm sorry but I want to cancel my 2 year subscription.
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1 comment
AvastTeam
#1775441

Hi, ObsequiousTapir: We're sorry to hear you've been having issues and want to help get them resolved! Please contact us directly at avast-team@avast.com and we'll be happy to assist. -Avast Team

Review
#1704762 Review #1704762 is a subjective opinion of poster.
Cons
  • Ignored request to stop auto renewal
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund
1.0
Details
Avast charged my credit card WITHOUT MY PERMISSION!!! After that they said: we will refund and they DIDN'T!!!!!!!
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2 comments
AvastTeam
#1713865

Hi, FarHaddock567: Thanks for reaching out! Our default option is for automatic renewal of our customers' subscriptions to ensure no lapse in service.

The box to deselect this option would have been in the initial sign-up/upgrade process when you entered your credit card number. We'd like to help get this resolved for you.

Please contact us directly at avast-team@avast.com with your full name, purchase receipt, and contact email address and we'll be happy to assist. -Avast Team

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Review
#1581942 Review #1581942 is a subjective opinion of poster.
Cons
  • All
Reason of review
Poor customer service
Loss
$106
Preferred solution
Full refund

Avast Software - TRYING TO BILL ME TWICE

Actually the first time... I requested NOT to renew their service... they billed me anyway. Then I get a notification on my computer that it's expiring and they want to bill me AGAIN!!!!! Are you kidding me???? I am pissed.....
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1 comment
AvastTeam
#1772139

Hi, CondescendingLemur: Thanks for reaching out! We'd like to help get this resolved for you.

Please contact us directly at avast-team@avast.com with the amount charged, which product it was for, your full name, and your subscribed email address and we'll be happy to assist! -Avast Team

Review
#1698028 Review #1698028 is a subjective opinion of poster.
Product
Avast Software Antivirus
Pros
  • I am willing to let the first billing stand and keep avast
Cons
  • I do not appreciate being billed twice
Reason of review
UNWANTED BILLING AND DOUBLE BILLING
Preferred solution
Let the company propose a solution
I have several Avast products and as such I received notification of 50% discount on Avast Cleanup premium ( ie £ 19.99 ), which I took. After running it for the first time, it produces a list of issues on 'maintenance, speed up, free up space and fix problems'. To...
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3 comments
AvastTeam
#1745981

Hi, ThankfulBengalTiger912: Thanks for reaching out! Please ensure you're signed into your Avast account within the CleanUp Premium software.

If you are and are still receiving the subscription request, we'd like to help get it resolved.

Please contact us directly at avast-team@avast.com and we'll be happy to assist. -Avast Team

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Review
#1650605 Review #1650605 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$20
Preferred solution
Price reduction

Contact Avast Software Customer Service

Mailing Address:
AVAST Software a.s.
Pikrtova 1737/1A 110 High Holborn London WC1V 6JS United Kingdom
Prague, Prague 140 00
Czech Republic
Phone:
(877) 877-9362
All Avast Software Contacts

Avast Software Products and Services Reviews

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1.0
Details
Last March my renewal for AVast was up. I told them I did not want to renew and to remove me from their services. I declined the renewal. They charged me anyway. I disputed it with my Discover card. Then the mix up comes up with both entities. Avast won't refund my...
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1 comment
AvastTeam
#1718391

Hi, GrotesqueBurmese: Thanks for reaching out! We'd like to help get this resolved for you.

Please contact us directly at avast-team@avast.com with your purchase information (dates, amounts, products, etc), full name, and contact email address so we can further assist you. In the meantime, you can manually cancel your subscriptions here: https://support.avast.com/en-us/article/Cancel-Digital-River-auto-renewal -Avast Team

Review
#1590871 Review #1590871 is a subjective opinion of poster.
Cons
  • Automatic renewal cancellation
Reason of review
Return, Exchange or Cancellation Policy
Loss
$121
Preferred solution
Full refund
Tags
  • Avast Is Nightmare
  • Automatic Renewals