Anonymous
map-marker Kensington, Royal Kensington And Chelsea

Payment

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I do not require you any more as I do not have a computer so can you please refund me my money or not take it from my bank as from today I do not wish to have your product anymore I think I told you this last year and if it happens again I will I will be very angry
View full review
1 comment
Guest

Same problem here, don't know what to do..

Anonymous
map-marker Balham, Lambeth

Refund on software

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
How can you even speak to anyone at avast. Terrible company. Don't bother. Rude and unhelpful the man that answered the phone then after keeping me on hold for 15 mins told me he wasn't avast which I knew it was
View full review

User's recommendation: Don't bother

Beth O Zqq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Denied canelation

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
dont use advastdont uuse advassedcharged me after cancellation which they denied i did cant reach anyone real dozens of
View full review
Loss:
$158
Cons:
  • Subscribe and not notified try to cancel and cant

Preferred solution: cancelation and refund

Sharon G Njj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Billng - urgent

I need to speak to someone urgently Regarding you over charging me without my consent or knowledge. I have been very ill and you have completely taken advantage of that fact .
View full review
Loss:
$240
Cons:
  • Taking money without consent

Preferred solution: Full refund

User's recommendation: Stay away from your company … crooks mm

Catherine J Fii

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Flint, Michigan

REFUND

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Avast Software - REFUND
I want a complete refund. This is horrid you charge for every little thing instead of one price for the whole protection plan. I want a refund for everything I have purchased
View full review

User's recommendation: Buyer BEWARE. Every time I turned around they wanted to add another protection for another charge instead of offering a one year subscription it was always another charge for some other kind of protection and then you notice you’re now paying 200.00 a month and still are not fully covered

Tracyann Ufm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bellevue, Washington

Having issues with your program

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
No answer when I called the number you gave me plus your program keep on trying to sell me something that I dont need
View full review

User's recommendation: Go somewhere else

Anonymous
map-marker Lubbock, Texas

Was speaking to an agent, and it was cut off the

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
They dealt with my issue quickly and resolved it. I have no problem with you getting this done. Actually impressed with how easy everything was.
View full review
Jim M Flw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancel subsciption

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I have been auto billed for this software for 2 years now. Thought I had cancelled last year, but did not go through as I was billed again just last week.

After a fight with the Bank for clearing the payment, and the credit card company for approving the purchase, I contacted the Seller - who was unknown to me at this time - just a single line on a credit card statement. Tracked them down and called - much to my surprise they were super nice and, after trying to sell me more stuff, they finally agreed to a full refund! I have extensive documentation this time to ensure this does not happen again.

I had my part to play in the blame game as my email address had changed, with the supplier and paypal. Moral of the story - Dont Sign-up for Auto Billing!!!

View full review
Pros:
  • Good service
Cons:
  • Poor billing - auto billing is nasty in any company

User's recommendation: Cant really comment on the software as never used it, now retired. My daughter uses in her business, 95% of work on computer and loves it.

Maria Dny

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rio De Teapa, Tabasco

Absolutely pissed off that I can not un install their app....they are hard up for customers so when you try to un install its like a corn maze and they tell you, you need to input your password

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
absolutely pissed off that I can not un install their app..its crap...plus no vpn and.they are hard up for customers so when you try to un install its like a corn maze and they tell you, you need to input your password and when you do, it says its wrong password and they off no way to correct the password...this has got to be illegal!!! and when you try to contact them ...well its another corn maze...I need help..anyone got answers and how to get these guys kicked out
View full review

User's recommendation: avoid avoid avoid avoid and avoid

BETTY N Ozy

Charged my account without authorization

they charged me $99.99 LAST YEAR AND I CANCELED... they charged me again THIS YEAR i have a confirmation number of the canceled account and STILL NO REFUND!!!DO NOT DO BUSINESS WITH THEM THEY ARE DISHONEST
View full review
Loss:
$200

User's recommendation: DO NOT DO BUSINESS WITH THEM

Musca A Xya

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Please help me

I would like to cancel the $89 payment because I don't have that much money. I asked to activate my antivirus for one month with $1.80.
View full review

Preferred solution: Full refund

Anonymous
map-marker Halifax, Nova Scotia

WAS CHARGING BY YOUR COMPANY TWICE 29.00 ON MY BANK STATEMENT

HELLO, CUSTOMER SERVICE I AM ANXIOUS ABOUT CHARGES WHICH WERE TWICE TIMES 29.00. I FIGURE THAT IT WOULD BE NICE TO PUT THE AMOUNT FOR DRIVER SUPPORT CLEANER INSTEAD? PLEASE KEEP ME POSTED. THANK YOU
View full review
Adrian B Yut

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Reaplay too anser

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I made a payment for avast, and in response I received a password for the Avast account! my question is: was the payment made for the account? Because I thought I was paying for Avast Premium Antivirus!?!?
View full review

Preferred solution: Deliver product or service ordered

User's recommendation: No ,I have been waiting for an answer for 2 weeks, for a payment made to Avast and nothing, I received a password for an account! but I already had an account...

Anonymous
map-marker Fort Smith, Arkansas

Avast clean up

I tied to call the phone numbers associated with AVAST and none of them worked, I was just calling to get info. Sounds pretty hinky when you are trying to buy something but can't get hold of anyone. It keeps saying your call cannot be processed. I AVAST on the up & up ?
View full review

User's recommendation: Don"t bother trying to contact them, no phone numbers work.

Darcy R Owe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancel AntiTrack - IMMEDIATE cancellation

With no way to reach Avast that I can determine, I am writing to CANCEL my trial Avast AntiTrack. I tried following instructions given in email from Avast but it was the run around the track and get no where on the Manage Subscriptions button. Really upset with the lack of way to reach Avast. Please confirm immediately that my trial is cancelled and no subscription is started. I do not want this service. Thank you! -- Darcy Reeder
View full review
Pros:
  • Seems to do a good job
Cons:
  • Reaching any kind of human or getting in touch with avast

Preferred solution: Cancel trial subscription and do not activate subscription to AntiTrack. No charge on credit card.

User's recommendation: Find customer service