Billing Practices
Privacy and Data Security
Product or Service Quality
Value for money

I have been running a free AVAST version on the PC concerned and, thus, forgot to activate my AVAST internet Security version in late 2015. But, nevertheless, the service was recently prolonged by another year.

Realising at the occasion that I had run the free version, I agreed to the prolongation, since I now plan to use the more professional program, But so far I did not succeed activating the new product. I got an order number and a password (see foto). But so far it is impossible to use them, i.e.

for a download. I could identify my order on - but that did not help me, since there was no way on that page to download and activate my order.

Product or Service Mentioned: Avast Software Internet Security Antivirus.

Reason of review: Poor customer service.

Monetary Loss: $50.

Preferred solution: Full refund.

I didn't like: Availability of support.

Company wrote 0 private or public responses to the review from Dec 22, 2016.
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